1 Job in Titusville, FL
Parrish Medical Center is Hiring a Service Desk Technician Near Titusville, FL
Information Systems/IT
Location:Titusville
- Follow service desk procedures, create knowledge base articles, and apply documented standards for consistent and efficient problem-solving.
- Ability to craft non-standardized approaches when standards cannot be applied.
- Stay current with emerging technologies and trends in the IT industry.
- Respond to incoming service requests via phone, email, or in-person, providing prompt and efficient resolutions.
- Serve as an entry point for resolving technical issues, working closely with other IT teams to facilitate timely resolution.
- Educate end-users to operate hardware/software effectively and in line with industry best practices.
- Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, printers, mobile devices, and operating systems.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Evaluate software and hardware functionality in relation to user needs.
- Create and update technical documentation, including user guides, knowledge base articles, and FAQs.
- Train users on software and hardware on-site or in classroom training.
- Collaborate with other IT teams to ensure seamless integration and coordination of service desk activities with broader IT initiatives.
- Foster a customer-centric culture within the service desk team, promoting excellent customer service and effective communication.
- Conduct office automation feasibility studies, including workflow analysis, and suggest performance improvement initiatives to reduce time to resolution.
- Provide feedback to Service Desk Lead regarding over/under allocation of resources.
- Knows fire, disaster and safety procedures and regulations as it pertains to the work area.
- Performs similar or related duties as assigned.
Formal Education:
- High School diploma or GED required.
- 1 year to < 2 years
- Valid Driver License is required with no history of incidents within the last 3 years.
- A combination of the following is highly preferred:
- Microsoft (MS) [Microsoft Certified Endpoint Administrator (MCEA),
- Microsoft 365 Certified Enterprise Administrator Expert (M365CEAE)],
- CompTIA [CompTIA A , CompTIA Network , CompTIA Server , CompTIA Cloud , CompTIA Project ].
Job Summary
Full Time
$41k-51k (estimate)
10/13/2023
05/29/2024
parrishmedicalcenter.com
Titusville, FL
<25
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The job skills required for Service Desk Technician include Troubleshooting, Customer Service, Technical Support, Service Desk, Computer Systems, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.
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